I need to rant. I have the PS4 preordered online from Gamestop. i called to verify, gave them my order number, and normally I don't complain about this sort of thing but they were out of country. It bothers me, because it didn't sound like any of the people I've spoken with were trained well enough. I asked first when to expect a charge for the PS4 Pro Bundle because I wanted to see if I would be able to pay for the whole purchase on the 18th when I get paid again. The first person I spoke with told me they would withdraw the money a week before the item releases. That would put it at the 22nd. I get an email the other day saying that they tried to take out money but couldn't (it's not there yet) so I called again and this guy tells me it tried to take out money already because one of the items from the bundle was already available so it was "testing" to see if the money was in there. I tell him about the 18th again and he says it should be fine, it's just because of the "test" and the pop mystery box being "ready". I ask him if I should be concerned that it's going to cancel my order and he says it should be fine. I still feel unease so I reply to the email about further support and make sure to include my discomfort with the somewhat conflicting information I've received. This was the response, mind you I'm still getting miffed that apparently I can't be given someone with decent grammar or who is even native to the language:
Hello Kevin,
Thanks for contacting GameStop. I'm sorry for the delay response.
You can request put a hold on your order just to prevent it doesn't got canceled.
Please do not hesitate to contact us if we can be of any further help,
Eduardo M. C104925
GameStop Guest Care.
So I asked if I can put on a hold or set up a post dated payment for the 18th so I can make sure since it's only a week away and don't want to lose the ps4. I thought we were done with the whole outsourcing support thing from American institutions but with support like this it's no wonder Gamestop has been having issues lately. :/
Hello Kevin,
Thanks for contacting GameStop. I'm sorry for the delay response.
You can request put a hold on your order just to prevent it doesn't got canceled.
Please do not hesitate to contact us if we can be of any further help,
Eduardo M. C104925
GameStop Guest Care.
So I asked if I can put on a hold or set up a post dated payment for the 18th so I can make sure since it's only a week away and don't want to lose the ps4. I thought we were done with the whole outsourcing support thing from American institutions but with support like this it's no wonder Gamestop has been having issues lately. :/