Square Enix Apologises for Kingdom Hearts 1.5 Soundtrack Issues, Track List Released and More!
- Details
- Published on November 25, 2014 @ 10:34 pm
- Written by Joey
There's a load of news right now for the Kingdom Hearts HD 1.5 and 2.5 ReMIX Soundtracks so let's just jump right into it.
A notice was put up on the official Japanese soundtrack website stating that Square Enix aplogises for an issue with Disk 2 Track 31 "Always on My Mind". This may cause some issues if you have purchased it and don't live in Japan. You can read the full translations thanks to Zephyr!
KINGDOM HEARTS HD 1.5 ReMIX Original Soundtrack
Notice of Apology for Product Defect and Disk Replacements
Thank you very much for purchasing our products.
November 26, 2014 was the release for the KINGDOM HEARTS HD 1.5 ReMIX Original Soundtrack (Item Number: SQEX-10466~8) and the KINGDOM HEARTS HD 1.5 & 2.5 ReMIX Original Soundtrack BOX (Item Number: SQEX-10473~9) and according to the contents, we have found that there were defects in part of the recorded music. The disk in particular will be replaced free of charge.
For customers who will receive and purchase this product, we deeply apologize for this possible inconvenience, we are very sorry. We apologize from the bottom of our hearts. In order to prevent this situation in the future, we will strive to improve the quality of our systems thoroughly and thank you for your understanding and cooperation.
■ Shipping
Release Date: November 26, 2014 (Wed)
Title: KINGDOM HEARTS HD 1.5 ReMIX Original Soundtrack
Item Number: SQEX 10466~8 (TGCS~8383~5)
Price: ¥ 3,600 (tax) ¥ 3,888 (tax included)
Product Replacement: Disc 2
Release Date: November 26, 2014 (Wed)
Title: KINGDOM HEARTS HD 1.5 & 2.5 ReMIX Original Soundtrack
Item Number: SQEX 10473~9 (TCGS~8390~6)
Price ¥ 7,000 (tax) ¥ 7,560 (tax included)
■ Product Defect Information
There is a deficiency in the sound source of KINGDOM HEARTS HD 1.5 ReMIX Original Soundtrack [Disc 2/31 track] Always on My Mind.
Deficiency Information: It was supposed to be recorded in a stereo sound source but it has been recorded in a mono sound source.
■ Replacement Procedures
In regards to the support of customers who have purchased and contributed to the sales, we have established a dedicated buyer exchange contact form in the official SQUARE ENIX website. We will guide you in getting a free replacement.
■ SQUARE ENIX Support Dedication Reception Form
https://support.jp.square-enix.com/contact.php?id=3021&la=0&daxx=4
※ Concerning mobile phones, because this wasn’t designed for the smartphone, we ask that you apply using a PC.
■ In Regards to the Product
We have already started the process for those that are subjected with the defect and are now being replaced with a non-defect. We apologize for the inconvenience. We suggest that you verify the following described below while in the shop. Thank you for your purchase.
Whether the product package is already exchanged with the non-defect disk, a white seal has been placed outside of the plastic cover. Please confirm if there is a white seal as seen in the red circle of the image.
For a non-defect disk, the ★ symbol is described before the Product Number (SQEX10466) in the CD label surface.
Next up is the official tracklist for the collection.
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Disc 1
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Disc 2
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Disc 3
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Disc 4
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Disc 5
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Disc 6
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Disc 7
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You can listen to a few previews here, and enjoy comparing the original songs to the HD ReMIX!
And finally, the European release date and price for the soundtrack has been revealed. Releasing December 15th and costing £60, fans in Europe can enjoy all 191 songs from Kingdom Hearts HD 1.5 and 2.5 ReMIX! You can preorder it here. Thanks to kngdmhrts2 for the tip!
Edit: Square Enix North America has just updated their Official Music Store with listings for both the Kingdom Hearts HD 1.5 and 2.5 ReMix soundtracks, separate and bundled together.
HD 1.5 ReMix's soundtrack will cost $39.99, while HD 2.5 ReMix's soundtrack will cost $49.99. The set including both soundtracks will cost $79.99.
Currently, no release date has been specified.
COMMENTS
Oh I was planning on importing it soon, but if there's a chance of an NA edition releasing I may just hold out for that
Oh my god, Riku's theme is beautiful.
65€.. Greedy company :mad:
The Japanese copy costs ~51€ and everyone knows how expensive items are in Japan.
well since it seems like SE won't be accommodating anyone outside japan, i may be forced to just ship mine back to amazon for a replacement when it gets here...
This is no good, I imported it :(
It's only one song, so it's not that bad. In fact, like Echo said, that disk is now a one of a kind item! In time, it will become a relic!
It's only one song, so it's not that bad. In fact, like Echo said, that disk is now a one of a kind item! In time, it will become a relic!
That's true, but I think people who want to enjoy the music in order to appreciate the hard work that went into the song and the beautiful melody would probably like to hear the song in full stereo and don't care so much about the fact their OST will be a rare piece of history in the next 30 years and that they spent near $50-70 on a defective product.
(Of course those who are cool with it can just download the song rather than going through the hassle of mailing their item back to get a new disk but some people don't see this as an option)
story time: I inquired with Amazon.co.jp about the proper prcedure to obtain a refund IF my OST does happen to be defective (note: i still have not actually recieved the package yet to even tell whether it is or not) and they where all "return shipping overseas is expesive. you can keep the defective item and we'll just send you a replacement free of charge"
Interesting. So Europe is actually getting this as well. I wonder if it will come over to North America...
1.5 and 2.5's soundtracks are now available for preorder at the NA music store, separately and in a set. 1.5 will cost $39.99, 2.5 will cost $49.99, and the set will cost $79.99.
OP has been updated.
Just got my import copy today of the Soundtrack Box. It's amazing. The packaging/artwork is really great, and all the songs sound SO good remastered. I do have the disc 2 with the mono track on it. However, since Always On My Mind is a very soft and slow song, the fact that it's mono isn't terribly noticeable. Given how they aren't giving replacements outside Japan, it's not a big deal to me.
Also, given that the NA soundtrack was just announced, I don't regret importing. With Amazon JP it was actually cheaper, and the only difference between this and the NA version are probably just going to be that they'll replace the lyric songs with the English versions. Otherwise, it's identical.
Just got my import copy today of the Soundtrack Box. It's amazing. The packaging/artwork is really great, and all the songs sound SO good remastered. I do have the disc 2 with the mono track on it. However, since Always On My Mind is a very soft and slow song, the fact that it's mono isn't terribly noticeable. Given how they aren't giving replacements outside Japan, it's not a big deal to me.
Also, given that the NA soundtrack was just announced, I don't regret importing. With Amazon JP it was actually cheaper, and the only difference between this and the NA version are probably just going to be that they'll replace the lyric songs with the English versions. Otherwise, it's identical.
So, I guess it is worth the money spent? I wish I had the money, but right now I just don't.
So, I guess it is worth the money spent? I wish I had the money, but right now I just don't.
Absolutely. It's amazing how much better the remastered tracks sound. I'd just wait and order the NA version, that way you can save your money and get it in English.
the only difference between this and the NA version are probably just going to be that they'll replace the lyric songs with the English versions. Otherwise, it's identical.
Iiiii dunno, I might be more comfortable with most of Atlantica's songs if I don't understand them...
Erm... does the European version, I assume, come with the English songs? I'm debating whether to order this or not... but it hinges upon the songs being in English....
Erm... does the European version, I assume, come with the English songs? I'm debating whether to order this or not... but it hinges upon the songs being in English....
Likely not.
"Sanctuary", "Sanctuary -After the Battle-", and "Simple & Clean" are available on Utada's "This Is The One" album, though.
Likely not.
"Sanctuary", "Sanctuary -After the Battle-", and "Simple & Clean" are available on Utada's "This Is The One" album, though.
That is a shame though that they wouldn't have the English versions on the CDs. Hmmm, I wouldn't want to buy something with songs I can't understand and then have to buy something else to get them anyway.
Likely not.
"Sanctuary", "Sanctuary -After the Battle-", and "Simple & Clean" are available on Utada's "This Is The One" album, though.
Really? Hm. I was assuming that was the perk of getting the NA version. But I guess it makes sense, given that the album covers still show the Japanese game logos on the soundtrack covers, and how SE is importing the soundtracks from Japan instead of just printing them in the West. So yeah, maybe it is just the same soundtracks sold through the NA store (and without the disc 2 error as well)
story time: I inquired with Amazon.co.jp about the proper prcedure to obtain a refund IF my OST does happen to be defective (note: i still have not actually recieved the package yet to even tell whether it is or not) and they where all "return shipping overseas is expesive. you can keep the defective item and we'll just send you a replacement free of charge"
Please let me know if you get 2 copies :) My OST (1.5 + 2.5) is arriving tomorrow and if this works and I can get a 2nd OST, then I guess some lucky KHi member out there can get a free copy (albeit a defective one possibly depending on which one I choose to keep) cause I wouldn't want both :)
Please let me know if you get 2 copies :) My OST (1.5 + 2.5) is arriving tomorrow and if this works and I can get a 2nd OST, then I guess some lucky KHi member out there can get a free copy (albeit a defective one possibly depending on which one I choose to keep) cause I wouldn't want both :)
I also tried contacting Amazon Jp just to see if they might give me a free replacement as well. I'm waiting for a response at the moment. If they don't, then maybe I can just repurchase the 1.5 soundtrack and swap it with the one that has the mono track. I'd prefer to not have the defect on my disk.
Huh. So only Lord of the Castle made it onto the soundtrack from COM? And I'm guessing that the tracks from BBS didn't need remastering considering they're still fairly new? Shame. I would've liked a remix of Unbreakable Chains..
Huh. So only Lord of the Castle made it onto the soundtrack from COM? And I'm guessing that the tracks from BBS didn't need remastering considering they're still fairly new? Shame. I would've liked a remix of Unbreakable Chains..
Mee too! I love Enter the Darkness and Unbreakable Chains along with Rage Awakened -The Origin-. I'm too guessing that these tracks didn't need to be remastered. Dismiss is there though...
I also tried contacting Amazon Jp just to see if they might give me a free replacement as well. I'm waiting for a response at the moment. If they don't, then maybe I can just repurchase the 1.5 soundtrack and swap it with the one that has the mono track. I'd prefer to not have the defect on my disk.
Ah, cool :) Well let me know if they ever get back to you. The way I see it, while an imperfect disc isn't the most coveted thing, I'd rather not drop a lot more money on something that can be easily downloaded from Youtube (I don't like to, but in this scenario, what other choice does SE give me <_<)...
Wow I would love to get this when it comes out but it's a little to expensive for me now. :( Maybe in a few months after I save up some more.
Well, I have rather pleasant news after contacting Amazon JP about the Soundtrack Box.
After talking to them, they gave me a full refund on the Box. So, I just got the $80 set for free. Then, I placed another order for just the 1.5 soundtrack and asked if they could try to be sure to send one without the defect (the white seal on the outside wrapping) and they said that they weren't able to check it before it shipped, but if the one that I receive in the mail is defective yet again, they will send me another one, with a guaranteed no-defect, for free. All that, and I don't have to ship anything back to them.
So what I'm saying is, Amazon JP rules :cool:
I was listening to the sample songs on the website and holy moogles is the remastered Lazy Afternoons amazing!
Well, I have rather pleasant news after contacting Amazon JP about the Soundtrack Box.
After talking to them, they gave me a full refund on the Box. So, I just got the $80 set for free. Then, I placed another order for just the 1.5 soundtrack and asked if they could try to be sure to send one without the defect (the white seal on the outside wrapping) and they said that they weren't able to check it before it shipped, but if the one that I receive in the mail is defective yet again, they will send me another one, with a guaranteed no-defect, for free. All that, and I don't have to ship anything back to them.
So what I'm saying is, Amazon JP rules :cool:
Wow that's pretty cool!
Well, I have rather pleasant news after contacting Amazon JP about the Soundtrack Box.
After talking to them, they gave me a full refund on the Box. So, I just got the $80 set for free. Then, I placed another order for just the 1.5 soundtrack and asked if they could try to be sure to send one without the defect (the white seal on the outside wrapping) and they said that they weren't able to check it before it shipped, but if the one that I receive in the mail is defective yet again, they will send me another one, with a guaranteed no-defect, for free. All that, and I don't have to ship anything back to them.
So what I'm saying is, Amazon JP rules :cool:
Brb, calling Amazing JP :D Thanks Nazo for letting us know! It seems they are really awesome to their customers but I don't even need a full refund, just any compensation is awesome ^_^
Please let me know if you get 2 copies :) My OST (1.5 + 2.5) is arriving tomorrow and if this works and I can get a 2nd OST, then I guess some lucky KHi member out there can get a free copy (albeit a defective one possibly depending on which one I choose to keep) cause I wouldn't want both :)
I just got the 2nd one in the mail yesterday, tho again it's the one with the mono track. that said, I can't really complain over 1 track out of 191 what's only defect is that it's recorded in mono rather than stereo when they gave me a $90 soundtrack for free. and now I have one to give to one of my friends. I still wanna try and get the non-defective disc tho. my next step is to contact SE NA and see if they'll help me out seeing as the OST is being released in NA now
The sad part is that this is not just a one time thing. They recently also messed up the Final Fantasy IV Remaster OST and the Final Fantasy X HD Remaster OST (and didn't even offer any replacement for that one). Makes you wonder if they even bother to produce test copies before they go into mass production.
Any information on where and how it will be available in Europe? Square Enix store exclusive?
I just got the 2nd one in the mail yesterday, tho again it's the one with the mono track. that said, I can't really complain over 1 track out of 191 what's only defect is that it's recorded in mono rather than stereo when they gave me a $90 soundtrack for free. and now I have one to give to one of my friends. I still wanna try and get the non-defective disc tho. my next step is to contact SE NA and see if they'll help me out seeing as the OST is being released in NA now
Same thing happened to me. Now I have two copies of the 1.5 soundtrack with the disc 2 defect. But Amazon JP gave me full refunds for the Box and the standalone 1.5 soundtrack, so I didn't pay anything and get to keep both.
I was browsing eBay however and noticed a single auction for a 1.5 soundtrack and in the picture, the back of the box had that white sticker that signifies that it's a non-defect. So, I bought it and hopefully it actually is non-defective this time.
So I contacted SE JP and they can't do anything since I'm in the US and the people I talk to on Amazon are telling me they will see if they can do anything (though it's been awhile with no response). I'm not too upset if I have to download that 1 track off of YouTube (I paid for the 2 discs so I should have that track) but I'd like getting a good copy. Either way we will see :)
i ordered the 1.5 + 2.5 soundtracks from the official NA SE site (https://music.na.square-enix.com/#) and it came with 2 disc2 for 1.5 i googled it and found this thread LOL so they basically mailed me the defect and the fix ...i just sat here listening to both versions of "always on my mind" and honestly i do not hear the difference LMAO! it must be really subtle.
The_Echo
November 25, 2014 @ 11:19 pmOffline